Specialized Stain Removal

Often yes, though older stains are harder to remove than fresh ones. The Number One formula is specifically effective on set-in stains — it re-hydrates and breaks down dried residue so it can be extracted. We will assess the stain honestly before we start and give you a realistic expectation. Some very old stains on delicate fibres may be permanently set, and we will tell you that upfront rather than risk damaging the carpet.

Yes. The Number One formula is pH-balanced and safe for wool, silk, and other delicate natural fibres. Many cheaper stain removers are too alkaline for wool and can damage or felt the fibres. We always check the carpet type before selecting the exact treatment approach to ensure the right product is used.

A small number of stains may be permanent, particularly bleach damage, dye transfer, chemical burns, some very old red wine stains on light carpet, and urine that has permanently affected backing, underlay or flooring. We will tell you honestly before we start if we think a perfect result is unlikely, and we will not sell a full restoration result when the realistic outcome is improvement only.

Yes. Old cat urine is one of the situations where we treat the job as contamination, not just a stain. We assess the visible mark, the smell pattern, the carpet type and whether the problem may have reached the backing or underlay before choosing the treatment. If the contamination has gone too deep, we will explain the realistic limits before doing unnecessary work.

Pet urine can travel below the surface into carpet backing, underlay, mattress foam or upholstery layers. If the deeper source is not treated, the surface may look cleaner for a while but odour can return when the room warms up or humidity rises. Cat urine is especially persistent, so we treat urine as contamination rather than a normal spot stain.

Sometimes it can be improved, but underlay contamination has physical limits. If urine has soaked into underlay, flooring or deep foam layers, we may recommend deeper treatment, lifting, replacement of affected material, or a realistic improvement plan rather than promising a perfect result.

Cost depends on the number, size, age and type of stains, the surface involved, and whether a full carpet clean is included at the same time. Cat urine, heavy odour, dye transfer and old mystery stains usually need more assessment than a fresh food spill. For spot treatment only, contact us for a quote — call 0290 4502 709 or email job@truerevivexpert.nz with details and a photo if possible.

Blot (do not rub) fresh liquid stains with a clean cloth to absorb as much as possible. Avoid using supermarket stain sprays before we arrive — some can set stains permanently or leave residues that interfere with professional treatment. If you have Number One at home, that is fine to use as a pre-treatment. Otherwise, just blot and wait for us.

Yes. You can purchase Number One stain remover directly from us for use between professional cleans. It is the same professional-grade formula we use on every job — diluted for home use. Visit our products page to order, or ask about it when we visit.